MANUFACTURER WARRANTY POLICY FOR RETAIL CUSTOMERS ONLY
Return & Warranty Policy
*For warranty claims on items purchased at authorized retail locations, you are required to return your merchandise to the original point of purchase. Please be aware that any product purchased from an unauthorized Amazon Seller, will not be accepted by Chala Group, Inc. To view our Authorized Amazon Sellers, please click here: https://www.chalagroup.com/amazon-authorize-sellers
*We do not offer exchanges, refunds, cleaning, refurbishing, or repair services. Please refer any refund and exchange inquiries to the original point of purchase.
*We guarantee our merchandise to be free of manufacturing defects.
*We offer replacements for items with manufacturing defects purchased from authorized vendors within 1 year of purchase, only if proof of purchase and images depicting item defects are provided to Chala Group, Inc .
*If your product falls under our warranty policy, we will ship a replacement to you, if available.
*Chala Handbags does not ship replacement products to addresses located outside of the contiguous United States. For international claim inquiries, please refer to the original point of purchase. Claims from Hawaii, Alaska, and Puerto Rico customers must be addressed with the original point of purchase.
*In the case of certain manufacturing defects, you may be required to return your defective item to Chala for inspection.
*Examples of qualifying manufacturing defects include problems with zipper construction, loose stitching/lining, or hardware malfunction.
*Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Some examples of what is not covered under our manufacturer's warranty:
- Stains or color transfer from clothing dye, beverages, or inclement weather
- Damage from pets and children
- Scratches, soiled spots, or marks from normal use
- Discoloration or dampness from storage
- Damage from adhesives
- Lost or stolen items
- Exposure to chemicals or products with alcohol
- Improper care or accidental damage
*Warranty claims may take 3 to 5 weeks to process.
*For additional questions, please contact our claims department by emailing: firstname.lastname@example.org