MANUFACTURER WARRANTY POLICY FOR U.S. RETAIL CUSTOMERS
For warranty claims on items purchased at authorized retail locations, you are required to return your merchandise to the point of purchase. Please be aware that any product purchased from an unauthorized Amazon Seller, will not be accepted by Chala Group, Inc. To view our Authorized Amazon Sellers, please click here: https://www.chalagroup.com/amazon-authorize-sellers
We guarantee our merchandise to be free of manufacturing defects.
We will warrant exchanges for items with manufacturing defects purchased from authorized e-commerce (i.e. Amazon/eBay) and authorized mobile vendors within 1 year of purchase only if proof of purchase and images depicting item defects are provided to Chala Group, Inc .
If your product falls under our warranty policy, we will ship a replacement to you, if available.
We do not offer cleaning, refurbishing, or repair services.
Examples of qualifying manufacturing defects include problems with zipper construction, loose stitching/lining, or hardware malfunction.
Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Some examples of what is not covered under our manufacturer's warranty:
- Stains or color transfer from clothing dye, beverages, or inclement weather
- Damage from pets and children
- Scratches, soiled spots, or marks from normal use
- Discoloration or dampness from storage
- Damage from adhesives
- Lost or stolen items
- Exposure to chemicals or products with alcohol
- Improper care or accidental damage
Warranty claims may take 3 to 5 weeks to process.
For questions, please contact our claims department by emailing: firstname.lastname@example.org